Technical Engineer MPS

Job Title: Technical Engineer

Reports to: Service Manager

Overall responsibility
A proactive Team member dedicated to a group of accounts and/or geographic area. Key focus on the installation and maintenance of software solutions related to Canon/Kyocera Multifunctional devices and printers. Strong emphasis on all aspects of Manged Print Service and related IT Solutions.

Part of a team of engineers that support a growing number of devices, accounts and solutions throughout Ireland.

Key areas of responsibility:

  • Installing both individual devices and larger MPS rollouts including software installations.
  • Software solution installation i.e. Papercut, uniFLOW or similar experience an advantage.
  • A team player capable of using initiative and taking on new projects/challenges
  • Repair/Maintenance of devices both on site and remotely
  • Achieving quick efficient response time to ensure client satisfaction and maintaining required SLA standards
  • Identifying client needs and opportunities to enhance and improve service offerings on machines and software
  • Assist with Request for Proposals/Tenders (RFP/RFT’s) as required to support Sales teams
Main Interaction with:
  • Customers
  • Service Control departments 
  • Other team members
  • Department managers and Sales teams

Term of employment / Compensation:

  • Full time / Negotiable

Qualifications (minimum of 2 years’ experience)

  • Experience of servicing and installation of MFD’s/Printers and related software.
  • Experience in the maintenance and installation of Mono and Colour multifunctional photocopiers would be preferred together with Network and IT knowledge.
  • Experience of MPS software applications preferred. 
  • Excellent customer service 
  • Ability to identify potential business and solution sales opportunities
  • Ability to communicate technical/product information to both a technical and nontechnical audience
  • Proficient with administrative software and MS Word, Excel, etc
  • Excellent time management and prioritization skills
  • Clean drivers licence

We provide:

  • Competitive salary
  • Training and support
  • Laptop/Mobile Phone
  • Company transport

To apply for this position please email: