Managed Print Potential

Outsourcing has always been a practice about to have its day in Ireland. Over the last number of years, everyone from service providers to analysts and technology vendors has predicted a sudden swing toward the practice among Irish organisations. It never really happened.

While there have been many organisations here that have embraced outsourcing and have enjoyed the benefits, the mass adoption predicted remains just that, a prediction.

The Irish approach seems much more akin to a softly-softly approach, where out-tasking is more acceptable. One such task that seems to lend itself to this is printing and imaging. However, when Bryan S Ryan, in association with Computerscope, surveyed a selection of readers for their thoughts and experiences with managed print services (MPS), there were still a few surprises from the 70 respondents.

Managed service

First among them was when we asked how many were using MPS, with 24% indicating they were. Despite providers of such services giving compelling evidence for savings of around 30% on print costs when moving to a MPS, it would seem that adoption is not as widespread as it could be.

Brian Whyte, managing director of Bryan S Ryan, said that despite the fact that there is often no capital outlay at all in moving to a MPS, Irish organisations are still not taking advantage.

Business issues

When asked to rank the importance of a number of current business issues, only 16% of respondents ranked managed print services and documents management as most. important, compared to 30% for security and governance and risk control (GRC), 25% for IT strategic return on investment (ROI) and 21% for business process optimisation (BPO).

Whyte reckons that this is still largely in line with expectations from his experience in MPS provision. “The results overall are in line with expectations. Security and governance are a very high priority for most senior IT.

Do you have a managed print service

Cost Focus

The survey asked about managing print and documents under a number of headings.The issue that emerged as the most important was reducing costs at 56%, more than double the next priority which was device management at 25%.

Cost transparency came in at 20%, with document output business. Others will engage MPS to optimise the utilisation of document output equipment; consolidate activities to increase efficiency and reduce costs and deploy a more fully implemented records management system.

However, according to the survey, the top two reasons why organisations outsource document imaging are to reduce the overall printing costs and to relieve the IT department from the chores around print device management and reporting.

Both of which can consume inordinate amounts of an IT departments time. “According to industry estimates, during the past few years organisations have been spending about 1-3% of their revenue on activities related to printing, copying, scanning and faxing, so you can see why MPS and the cost of print is receiving a lot of attention.”

Are any of your business processes currently being outsourced?


Overall, the focus on costs, while justified in the results seen by many organisations adopting MPS, the focus on cost reduction and transparency shows a possible lack of understanding of the true potential of MPS. “Perhaps the MPS suppliers have to carry some of the blame here,” suggests Whyte. “Not communicating some of these enhanced benefits, over and above the hard cash savings, is a missed opportunity for supplier and client.

“The MPS industry needs to communicate benefits, such as consumables delivered to you before you run out, accurate remote meter readings and recording of errors as they happen so that device and fleet performance is optimised.

In addition to software updates delivered without service interruption, all of which minimises demands on the clients internal IT support as your MPS partner actively manages all your printing, copying and scanning devices.”

Read the full Managed Print Services Survey

Source: Computerscope

Managing Director