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Cut Your Printing Costs by Up to 30%
Learn how your business can achieve significant savings while benefiting from the reliability and expertise of a trusted print service partner.
Learn how your business can achieve significant savings while benefiting from the reliability and expertise of a trusted print service partner.
NCI’s IT manager, Geraldine Minogue, assisted by a team of ten, has responsibility for a centralised
college IT service and the entire IT infrastructure and support services for college staff and students,
as well as the residents of the NCI Business Incubation Centre.
In search of help, Ms Minogue turned to Bryan S Ryan, the Irish Managed Print Services and IT
services specialist, whose reputation she learned of through a contact in the IT industry. One
immediately reassuring aspect was that Bryan S Ryan had many years of experience in the field of
educational institutions.
A Bryan S Ryan representative visited NCI to assess the college’s needs and quickly realised that, in
addition to the immediate challenges, there were other areas that both parties could look at
enhancing customer services and delivering overall cost efficiencies.
Bryan S Ryan’s project team quickly moved through the gears in applying their SERVO MPS project
methodology. This approach, which has a proven track record in large MPS accounts and has been
fine-tuned over the years, incorporates five key metrics designed to offer clients enhanced
productivity and cost effective solutions.
The five key SERVO metrics are: Scope and Evaluate, Educate/Change Management process, Rollout/
Implementation, Value to the Client and Business Process Optimisation.
Speaking from her NCI office, Ms Minogue said: “Bryan S Ryan’s Sales Director, Gerry Cheung,
assured me they would have the replacement solution set up and fully operational in just four days –
a deadline that we absolutely had to meet. Frankly, I was quite sceptical because of the scale of the
problem: not just physically bringing in the hardware but also setting up the software, physically
adapting existing hardware and then transferring the student records to the new system’s
database".
The Bryan S Ryan project team met and exceeded all the deadlines and demonstrated their
credentials in all aspects of what was a hugely positive outcome for both parties.
Ms Minogue was hugely impressed with Bryan S Ryan’s managed services approach, “It would be fair
to say that all of this was achieved with the minimum of disruption to both staff and students within
the college. Bryan S Ryan fully understood our challenges. It was their partnership approach with my
team that really stood out and which ultimately led to a successful implementation. I now have
confidence in a solution that is both reliable and resilient and meets all of the needs of a demanding
Environment.”
This partnership approach has continued and phase two is currently been completed:
The second module of Bryan S Ryan’s rollout comprised a solution that would enable students to
print from their mobile devices. This was introduced by NCI in recognition of the growing use of such
technology, and has proved very popular with students. Ms Minogue said that, as with the cash loader system, “everything has worked faultlessly from day one, with no issues or hitches
whatsoever. We look forward to phase three with the same professionalism and dynamic approach.